We want you to be happy with your purchase from Ten Thousand Villages.
If you are unsatisfied with your purchase for any reason, bring your product with original receipt to the store within 60 days of purchase for a full refund. The amount of your purchase will be refunded to the same payment method (and credit card if applicable) used for the original purchase.
This Refund Policy describes how Ten Thousand Villages State College (“Store” or “we”) will process refund request for any donations made by our donors (“Donor(s)”).
We Value Your Financial Support
Our Store depends on the financial support of generous Donors to carry out our missions and and we are exceedingly grateful for your support. The Store also desires to adhere to the highest ethical standards , committing to honor Donor intent as well as honor the public interest entrusted to us as a 501(c)(3) organization.
Subsequently, in order to protect the trust placed upon us by the public as a tax-exempt corporation, we must strictly adhere to a policy that does not allow for refunds of donations, except under very special circumstances as outlined below.
Violation of Gift Agreement
For very large gifts the Store may engage with the Donor through a written Gift Agreement. The purpose of the Agreement is to document how the Store intends to use the gift. Such an Agreement will allow the Donor to approve or modify the intended use of funds before they are utilized. Once signed by the Donor, a refund cannot be considered unless it is determined that Store has violated the terms of the Agreement.
Failure to Honor Donor Intent
When making a donation, if the Donor requests in writing how they specifically wish their donation to be utilized, the Store will make every effort to honor their request and utilize their donation in a fashion consistent with their wishes. A refund may be considered if Store fails to honor the written intent of the Donor.
Ten Thousand Villages State College will only consider refunding a donation if such a request is made within ninety (90) days of the original donation during the calendar year in which the donation was made – unless otherwise agreed upon in writing – provided the Donor has not claimed a tax deduction from their donation (proof of tax return may be required).
In order to fulfill the responsibility granted to Store by the public as a tax-exempt corporation, donation refund requests for any other reason cannot be considered.
To request a refund of a donation that meets the terms above contact the Store in writing using the address below:
Ten Thousand Villages State College
1341 South Atherton Street
State College, PA 16801